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Your vendor asked you to contact us

*mandatory field

Please complete this form if your vendor asked you to contact us. 

 

About personal data protection

Ex: name@company.com

Type and number

  • You believe Coface has erroneous information on your payment behavior.
  • You are wanting to provide Coface with financial statements or bank references.
  • You want to bring more information on a payment issue/delay you are experiencing.
  • You want to update us on a payment plan on-going.
  • You are disputing invoices and want to inform Coface about it.
  • I'm not quite sure

Determine by referring to common questions above

Other topic

*mandatory field

Ex: name@company.com

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Make a Complaint

*mandatory field

Even with the best possible efforts we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please be sure to let us know.
 
Use the online form below or contact us by e-mail (complaint.usa@coface.com). Please be sure you describe your concern and what you expect from us. You'll need to include your contact information and policy or contract number.
 
Our commitment to you
Once you have filed your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will:
- Acknowledge receipt of the form or e-mail.
- Provide you with a reference number.
- Send a final answer within a reasonable time frame.

About personal data protection

  • Trade Credit Insurance
  • Others (Debt Collection, Bonding, Trade finance, Business information)

  • Contract
  • Pricing
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  • Relations with a specific depatment
  • Company or employee behavior
  • Other